SLA
SLA
We support energy centers throughout their entire lifecycle: from commissioning to scheduled maintenance and rapid response. We pre-determine the format of interaction, response timeframes, and scope of work.
- 24/7 support and coordination
- Response time from 2 hours
- Scheduled and unscheduled maintenance
- Diagnostics and on-site engineer visits
- Supply of original spare parts and consumables
How We Build Our Service
Before launching an SLA, we consider the power center's architecture, operating modes, load criticality, equipment composition, response time requirements, and the customer's operational organization.
This allows us to create a support package that matches the actual operating scenario of the facility, rather than a formal list of services.
Why this reduces risks
The SLA establishes the rules of engagement and makes service part of the engineering responsibility, rather than a separate option after delivery.
The customer receives a clear process for requests, a predictable response, a transparent support plan, and the confidence that the facility will not be left without support after commissioning.
SLA consultation
We will prepare a commercial proposal